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Formcut In-Store Solution
FAQ's
How can I prepare my customer for the scanning experience
If my customer hasn’t shopped MTM with us in eight months, do they need to rescan?
What do I do if a customer can’t remember if they have an account with us?
Can I sign up a customer if they do not want to add their phone number?
What do I do if my customer has no phone number to input into the Formcut In-Store device to scan?
What do I do if I sign up a customer and they do not want to get undressed? Can they scan with clothes on?
Why can I not click on the “Continue to Shop” button to configure?
What do I do if I am trying to shop or add to cart and I see “We can’t let you do that! You are forbidden from marking that request. (403)”
If I sent an “order to factory” by accident, what should I do?
Where do I direct my customer if they received their shirt, and they did not like their fit?
What do I do if they do not like the fabric they picked out, can they return it?
How can I ensure the Formcut In-Store Device is prepared for a day of scanning?
I think somebody moved the device; how can I ensure the scans are not compromised?
The iPad screen is dark, what do I do?
Is my data secure?
What do I do if we lost internet?
The device is showing me an error message, what should I do?
What do I do if I get logged out of my account?
What do I do if my screen displays an image of a computer needing to be charged?
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